Running an AI agent on our own agency's helpdesk before offering it to anyone else taught us things a client project would not have. The decisions we would repeat, and the ones we would make earlier.
The lessons from two decades of enterprise platforms, integrations and commerce builds turn out to be the lessons that decide whether an AI system reaches production. Five of them.
From a York base, working with manufacturers, food and drink producers, publishers and agencies across the county: the patterns in how Yorkshire businesses are approaching AI, and where the quickest wins are.
Every AI consultancy names a framework. Almost none shows one. We publish the Converge Methodology in full, with its artefacts, because a method you can inspect is one you can trust, and because the value is in the running of it, not the secret.